Return Policy

Customer satisfaction is our goal! Shuma Hair Concept offers a 15-Day Return guarantee.

If you are unhappy with your purchase, please feel free to contact us for return  / exchange.

How To Apply Return/exchange
1. If you believe you have received defective or incorrect items, please report via e-mail within 15 days upon receipt. Detailed descriptions, pictures, and/or videos in report email(s) to hair@shumaconcept.co.za are helpful in accelerating the return/exchange process.

2. Kindly contact our customer service via email and get the return/exchange address and other details for your return/exchange. Our customer service team will respond to you on service time, our service time is 09:00-18:00

3. If you need to return, please return the item according to our instructions and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will contact you and process an exchange or a refund.